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The player from Ontario had had his account closed by Pino Casino while auto-play was active, which left him unable to access his account balance or contact the casino. He had deposited $900 and had been fully verified. The casino had stated that the account was closed due to security reasons and they were processing a refund.
The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. After submitting the complaint, the player confirmed that he had received his payment.
The player from Portugal had deposited approximately 22 euros' worth of BNB into an online casino, but the funds were not credited to his account. Despite having provided the necessary documentation, there had been no progress after five days and the player had received no communication from the casino.
The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.
In our PinoCasino review, we extensively examined and analyzed the Terms and Conditions of PinoCasino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them.
The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.
The player's requesting a refund as his deposit limit did not work. The casino has refunded the player due to a bug in their deposit limit feature, and the complaint was closed as "resolved".
The player from Austria tried to withdraw his winnings, but the casino canceled the withdrawal probably due to deposits made from a third-party payment method.
The player from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.
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The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.
The player from Ireland had his account at Octocasino closed after he wagered a bonus and won €2433. The withdrawal had been canceled for unclear reasons. The player had been using the casino for about a week before his account was closed. He had previously made a successful withdrawal after his account had been verified. The player had made another deposit while his withdrawal was pending, as he had a bonus that was due to expire.